Privacy Policy
Last updated: November 2025
Introduction
FitSteps is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.
Information We Collect
Personal Information
When you request a consultation or contact us, we may collect:
- Name and contact details (email address, phone number)
- Information you provide about your goals, preferences, and questions
- Communication records between you and our team
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device and browser information
- IP address and location data
- Pages visited and navigation patterns
- Cookie data (see our Cookie Policy for details)
How We Use Your Information
We use the information we collect to:
- Respond to your consultation requests and inquiries
- Provide and improve our services
- Communicate with you about our services
- Ensure the security and proper functioning of our website
- Comply with legal obligations
Legal Basis for Processing
Under UK GDPR, we process your personal data based on:
- Consent: When you provide explicit consent through our forms
- Contractual necessity: To fulfill services you have requested
- Legitimate interests: To improve our services and website functionality
- Legal obligation: To comply with applicable laws and regulations
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Our nutrition consultants (only information necessary to provide services)
- Service providers who assist with website hosting, communications, and other operations
- Legal authorities when required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymise it.
Your Rights
Under UK data protection law, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Limit how we use your data
- Data portability: Receive your data in a portable format
- Object: Object to processing based on legitimate interests
- Withdraw consent: Withdraw consent for processing at any time
To exercise any of these rights, please contact us at [email protected].
Cookies
Our website uses cookies to improve your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
FitSteps
71 High Street
Bristol BS1 5AD
United Kingdom
Email: [email protected]
Phone: +44 117 749 52 36